Support
FutureNerds
Get help with FutureNerds
If you need help with setup, classroom workflows, billing, or technical issues, contact us and we will help you troubleshoot.
Contact support
When submitting a support request, please include:
- Your school name
- Your role (administrator, teacher, parent, caregiver)
- The page or feature involved
- A clear description of the issue
- Steps to reproduce (if applicable)
- Screenshots or error messages (if available)
For all support inquiries, fill out this form:
Common questions
How do I get access to my school?
A school administrator must invite you and assign the correct role. If you did not receive an invite, contact your school administrator first.
Can I manage multiple schools?
Yes. FutureNerds supports multi-school access with role-specific permissions.
Do parents and staff see the same data?
No. Access is controlled by role and school-level policies so users only see data they are authorized to access.
How do billing and payments work?
Invoices and payment tracking are managed in the platform. Online payments are processed through Stripe where enabled.
How do I report a bug or request a feature?
Use the support form above and include expected behavior, actual behavior, and screenshots when possible.
Response time
We aim to respond to support requests within 1-2 business days.